FAQ

Thank you for your interest in Nose Work oils, scented cotton swabs and other accessories produced by All Good Dogs, LLC.  We hope you and your dog enjoy your items and use them to train for success and fun!  Cotton swabs may be used multiple times. Keep away from open flames and hot or cold temperature extremes.  Please do not allow your dog to ingest the oils or other parts as they are not for human or animal consumption. If you have any other health concerns, please consult your Veterinarian.

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Q: How much is shipping?

A: Our shipping is based on dollar amount;

     $0-$9.99 = $4.99 (shipping)
     $10.00-$19.99 = $5.99
     $20.00-$29.99 = $6.99
     $30.00-$39.99 = $7.99
     $40.00-$49.99 = $8.99
     $50.00-$59.99 = $9.99
     $60.00-$69.99 = $10.99
     $70.00-$74.99 = $11.99
     $75.00+ = FREE (no coupon needed)

 
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Q: How long will it take to get my order?

A: Our current lead time is 1-2 weeks.  We try very hard to process orders quickly but we are often working day jobs, teaching K9NW, traveling to work at K9NW trials or attending to our own dogs.  If you have a specific need, please make note of it in the comments section of your order and we will do our best to accommodate your request. You can always email products@allgooddogs.biz if you have questions about your order.
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Q: How many drops of oil should I use to scent my plain swabs?

A: It seems like an easy answer, but it is not.  We use very large jars with thousands of cotton swabs, so the amount of oil we use is different than what you would use with a smaller amount of swabs.  Even giving a "formula" would be difficult since each dropper is a different size and how much oil you take into the dropper can be different.  In general, we fill a jar about half full with swabs then "drizzle" a couple droppers-full of oil on the inside of the jar.  Close the lid, shake it up well to distribute as much of the oil as possible.  Add more swabs, add more oil, shake again.  Sometimes we add more swabs, sometimes we don't, it depends on how strong the batch seems to be.  We then will set this aside for 24-48 hours to "cook."  If we open the jar and it seems weak, we may add more oil and let the swabs cook some more.  Keep in mind, you should be training with a varying amount of scent, so no matter how strong your swabs end up, mix up how many you place in your search.  We recommend the bulk of your training use dilute scent, but that the dog gains the experience on  variety.  Remember, the dog needs only exposure to the experience of varying strengths to gain the understanding, but we prefer to not bombard the dog regularly with intense, strong scent.
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Q:  How should I store my oils?

A:  Your oil vials should be stored at room temperature, ideally in an air-tight container with the caps, not the droppers.  Keep them away from extremes of temperature and never expose to an open flame.  Please store your oils where your dogs cannot access them.  Dogs should not come in contact with the full bottle of oil, as they might accidentally swallow it or  break the glass. 
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Q:  I purchased some oils from you and they have leaked. What can I do?

A:  All of our oils are now shipped with special caps which should prevent any leakage. The droppers are included but we recommend storing the vials with caps for any length of time since the rubber of the droppers can deteriorate by long-term exposure to the oil.  We have not shipped vials with droppers only since early 2011.
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Q: My Anise oil has solidified, is it defective?

A: It is unlikely there is anything wrong with your oil.  This seems to happen with Anise but not with Birch or Clove.  From our supplier: "The Anethole – major chemotype – doesn’t fully solubilize in the oil.  In cooler temperatures you’ll actually see the EO separate like gravy would in the fridge.  At 68F and less you’ll begin to see this product begin to partially congeal." We've even noticed the oil turning to a bit of a crystallization or powdery substance.  Either leaving the vial of oil at room temperature for a few days or a warm water bath and a gentle shaking should reconstitute the oil back to normal.  Never heat over an open flame or expose to high temperatures.
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Q: The oil I recently purchased smells different than the oil I already had.  Is there something wrong with it?

A:  It is likely that your existing oil and the new oil are from different sources.  Remember, these are botanicals and like any living thing is affected by many things.  Each season of growing and processing will produce variations, as will using oils from sources in different parts of the world.  Oils can be from different regions, different growing climates and even different countries.  All of this will affect how they smell and look to us. In our experience, thus far, the dogs have still responded to the signature odor of the essential oil. Just remember to use the correct botanical names and all should be fine.  (Also note the oils will degrade over time so it's best to use them within about 12 months of time.)
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Q: I found some oil locally that is labeled for aromatherapy use. Is there a difference?

A: The oils we sell and those used in the activity/sport of K9 Nose Work are pure essential oils with specific botanical names.  Aromatherapy may involve the same oils but may also use "carrier" oils.  Be certain you are using pure essential oils, nothing cut or blended with other oils.
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Q:  Do you separate your tins so only one odor is used per tin?

A:  No, I do not. The dogs are not required to discriminate between the various scents, so other than the initial imprinting of the individual odors, we are not concerned with cross-contamination of the containers in later training.
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Q:  How do you clean your tins?

A:  I just wipe them with a paper towel.  If they have food or other things stuck to them, I may use warm soapy water. Generally, I just let them air dry or place them in my storage case until the next time.
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Q:  My dog ate a cotton swab!  What should I do?

A:  We are not Vets and do not play them on television.  Please, use your discretion!   If you notice any change in behavior, seek immediate Veterinary attention!  Essential oils are like any botanical and can be harmful in large quantities. It is rare for dogs to have issues with the odors we use but we don't know your dog.  Some dogs just seem to be allergic to the world.  These kinds of dogs may not be appropriate for K9 Nose Work using the target odors. However, the same principles we use in K9NW can be applied to searching for a primary reward which can be enjoyed indefinitely.

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Q:  My dog swallowed a tin!  What should I do?

A:  SEEK VETERINARY CARE IMMEDIATELY.  Some dogs may pass a tin, and others may not.  Please seek assistance, and use care in setting out your hides if you have a dog with a tendency to retrieve the tin.
NOTE:  PLEASE PUT MAGNETS INSIDE THE TIN.  The magnets we've been told are the trickier item for a dog to pass in case of accidental swallowing.
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Q:  Do you ever put oil on other items or by itself?

A:  NO!  Please use a the carrier of a 100% cotton swab with paper stick (no wood or plastic).  The dogs are sniffing for a small amount of vapor of the oil.  We do not wish for them to have direct contact with the oil if possible.  Reminder these are botanticals and are quite potent.  They are not intended for ingestion or direct contact with the skin.
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Q:  How should I store my scented swabs?

A:  Your scented cotton swabs should be stored at room temperature in a GLASS container with a secure lid.  Please store your swabs where your dogs cannot access them.  Some dogs seem to enjoy the "flavor" of certain scented swabs.  We do not recommend you allow your dog to ingest them for the same reasons they should not be in direct contact with the pure oils.
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Q:  What is your warranty policy?

A:  Your oils should remain "normal" for one year from the date you received them. Keep in mind essential oils are a natural substance and subject to change over time. They should still be viable for 12 months. As for other items, we will warrant against any defect in workmanship for 90 days from the date you received your items. For any warranty to take effect, we MUST receive written notice within the given time period. You can use our "Contact" page or email us directly at products@allgooddogs.biz with the details of your order and any issues you may be having.
*NOTE* You must store your oils - either individually or within the kits - with the caps, not the droppers! We will not warrant any damage to your items if you do not store them properly!
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